TERMS OF SERVICE

Effective Date: January 1, 2025

1. ACCEPTANCE OF TERMS

By accessing or using The Insight Engine™ website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. DESCRIPTION OF SERVICE

The Insight Engine™ is an AI-powered conversation analysis system that helps users capture and organize insights through guided interviews and content development processes. Our services include:

Guided conversation sessions with AI
Content organization and analysis
Framework development tools
Knowledge management capabilities

3. USER ACCOUNTS AND ELIGIBILITY

To use certain features of our service, you may need to create an account. You must:

Be at least 18 years old
Provide accurate and complete information
Maintain the security of your account credentials
Notify us immediately of any unauthorized use

4. ACCEPTABLE USE

You agree to use our services only for lawful purposes and in accordance with these terms. You may not:

Use the service for any illegal or unauthorized purpose
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the service or servers
Upload or transmit malicious code or content
Violate any applicable laws or regulations

5. INTELLECTUAL PROPERTY

The Insight Engine™ name, logo, and all related intellectual property are owned by Andrea Goulet. The service and its original content, features, and functionality remain the exclusive property of Andrea Goulet.

Your Content: You retain ownership of the content you create through our services. By using our service, you grant us a limited license to process and analyze your content to provide our services.

6. PRIVACY AND DATA

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

7. PAYMENT AND BILLING

If you purchase a paid service:

All fees are non-refundable unless otherwise stated
You authorize us to charge your payment method
We may change pricing with notice
You are responsible for all taxes and fees

8. SERVICE AVAILABILITY

We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to:

Modify or discontinue services with notice
Perform maintenance that may temporarily affect availability
Suspend access for violations of these terms

9. DISCLAIMERS

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

11. INDEMNIFICATION

You agree to indemnify and hold harmless Andrea Goulet and The Insight Engine™ from any claims, damages, or expenses arising from your use of the service or violation of these terms.

12. TERMINATION

We may terminate or suspend your access to the service at any time for any reason, including violation of these terms. Upon termination:

Your right to use the service ceases immediately
We may delete your account and data
Provisions that should survive termination will remain in effect

13. GOVERNING LAW

These terms are governed by the laws of the United States and the state where Andrea Goulet resides, without regard to conflict of law principles.

14. DISPUTE RESOLUTION

Any disputes arising from these terms or your use of the service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. CHANGES TO TERMS

We may modify these terms at any time by posting the updated terms on our website. Your continued use of the service after changes constitutes acceptance of the new terms.

16. SEVERABILITY

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. CONTACT INFORMATION

For questions about these Terms of Service, please contact us at:

Email: legal@insightengine.chat
Website: insightengine.chat